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admin

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Everything posted by admin

  1. admin
    Hi, the SOLD COINS folder is populated by the program, not by the user. It shows any coin that has been sold, if the coin has entered data into any of the ADDITIONAL INFO fields: Date Sold, Sold To or Selling Price the coin will be moved to the SOLD COINS folder as it is no longer in your possession.
  2. admin
    Hi, 1st select TOOLS > PREFERENCES from the main menu. Then change the currency conversion number as shown in attached screenshot
  3. admin
    can you just install the program again, making sure that folder is set as the STAMPMANAGE IMAGES folder during the install. If the problem continues, can you verify that you have READ permissions from that folder. Some users seem to have very restricted windows accounts
  4. admin
    Hi, another way to restore a category that was deleted accidently is by using the: FILE > UPDATE DATA FILE command. We have a video on how to use this. This command can also be used if you have upgraded to StampManage 2019 but are not seeing the latest issues.
  5. admin
    Hi, we have been adding new 2019 and some 2018 issues to the program the past couple weeks. A new update will be ready this week by the 21st of April.
  6. admin
    Hi, in a month or 2 the program willl allow unlimited photos to be attached to each item. We are also creating a GETTING STARTED video. When the new free update comes out you will see it under the HELP menu called GETTING STARTED TUTORIAL
  7. admin
    Hi, we have added the totals display to the mac version. The update will be coming soon. Will also save the state of the ADD COIN window. Don't think it will be in this upcoming free update, but will be ready in a few weeks for the next one.
  8. admin
    Hi, ok we are going to look at this for the upcoming free update.
  9. admin
    Hi, we are adding this capability in the next few months. The coin manage mac data file is very similar to the windows version data file. But it will take some time to get a conversion working.
  10. admin
    Hi, we are going to be adding PDF reports in the near future. We have a new update coming out soon which will show totals on your screen.
  11. admin
    Hi, ok we are looking at this now for the upcoming free update.
  12. admin
    what text are you looking for? the search results would depend on this.
  13. admin
    Hi, yes the RI prefix clashes with the SCOTT prefix used by some revenue stamps. We are going to change the prefix probably for Rhode Island to something else in the near future.
  14. admin
    Hi, Vatican City has been In the program a long time. Is it possible you accidently deleted it? you can re-install the program and see if it shows up again.
  15. admin
    Hi, this is a problem is not common but does happen every once in awhile. The company that makes our licensing software recommends that you update all your network drivers to the latest version. If the issue still occurs can you email our tech support we have a list of other things you can try.
  16. admin
    hi, try selecting FILE > GO TO STAMPMANAGE IMAGES FOLDER from the main menu. does it open a valid folder with a list of numbered folders? If so, do you see many JPG image files in the 347 folder? that is the USA folder.
  17. admin
    sorry for the delay, yes if you install the DELUXE version to the same data folder as the USA edition, the database will be upgraded to the DELUXE.
  18. admin
    Hi, that error means the data file got corrupted, is it possible your computer was shut off when CoinManage was running? anyways, if you have MICROSOFT ACCESS you can usually fix the file simply by opening the COINDESC.MDB file mentioned in the error. If not, we can do it here. Please either ZIP and email the COINDESC.MDB file to: techsupport@libertystreet.com or upload it using a free www.dropbox.com account.
  19. admin

    Ngc

    admin replied to a topic in CoinManage Support

    hi, only PCGS at this point. the pcgs barcode contains the coin variety info and grade. The NGC does not seem to, so scanning the code on the NGC slab does not accomplish much
  20. admin
    Hi, the 1916 D buffalo Nickel is definitely in the program. Is it possible you accidentally deleted it? you can reload the coin mange database by selecting FILE > UPDATE DATA FILE from the main menu
  21. admin
    we are online all day today, Kindly come to our online chat and someone can remote to your machine. before doing this, please download the free app from www.teamviewer.com . Run the app and get the ID + PASSWORD. keep it open when you connect to our online chat.
  22. admin
    these problems are almost always a case where the old data file is in another folder. moving it to the current data folder fixes the issue. As we stated in the last response, we can remote to your machine and do this for you if you need it. Just got off a remote control where we fixed this for a CurrencyManage user in the same situation
  23. admin
    Hi, we can add these for the next free update. It is possible to add new stamps to the database using the stamp database manager feature under the TOOLS menu.
  24. admin
    yes, we can do something like that and give the user the option to not show the variants. It is especially confusing in the PRESIDENTIAL DOLLARS section.
  25. admin
    Hi, we would need to add a couple more value fields to enable this. Will consider doing that for the next major upgrade.
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