admin
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Everything posted by admin
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Hi, can you come onto our CONTACT US page and click on the LIVE SUPPORT ONLINE button.
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Hi, did you see the STAMPMANAGE install program popup after running setup.exe?
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HI, we are working on coinmanage this week and will try to reproduce the problem, it looks like you did everything correctly. Can you verify that 1.0 is the silver content for any silver coins you entered into the coin database as that is often the issue.
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are you now seeing an empty collection? can you search your hard drive for a file called STAMPDATA.MDB this problem is almost always caused when the DATA folder is changed, the older data file is usually In another folder.
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sorry for the late response, the 2019 is out now. We will contact you by email about an upgrade plan.
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corrupted files corrupted files???? and cant change records
admin replied to JohnR's topic in HomeManage Support
regarding the problem with the INVALID ARGUMENT. Can you try moving the middle window separator all the way to the bottom so that you no longer see the IMAGE or DETAILS view. Do you still get the INVALID ARGUMENT error after doing this? -
Hi, are you talking about USA #613?, in the SCOTT catalog it is perf 11 and worth 40,000 in used-vf.
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HI, no sorry there is not.
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Hi, we took out the Michel number field for 2018 because the ADD COIN main tab was so cluttered. Turned out to be a mistake as several customers have complained about it, so we are adding it back in for the next upgrade.
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strange error message as it implies that a field or index was manually deleted in MICROSOFT ACCESS. Is it possible to ZIP and email us your data file. If too big, you can share it on www.dropbox.com using a free account.
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Hi, currently the columns would apply to all locations, it is not possible to setup individual columns for a particular location or category.
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SM2018 12+ Hours to Download & Install? Unheard of!!!
admin replied to Stephfie55's topic in StampManage Support
12 hours is way too long unless you have a slow internet connection. We have had some problems with AVG in the past. Is it possible AVG is slowing down the download somehow?- 1 reply
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- sm2018 downloading problems
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we are working on a way to do this, the problem is that what happens if you import 50 barcodes and 2 of them are not found in the database? We can show you the barcodes that failed but then you have to go figure out which items they belong to. But like I said, we are working on some sort of import wizard to make this as easy as possible.
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Hi, ok we can take a look at this. the apostrophe may cause a problem as it is a reserved character in the ACCESS format database we use to store attachment data. Will try to find a way to work around this.
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Hi, we searched on your name and see a few chats and emails we replied to. The last interaction was you had upgraded and were trying to import some old data. We suggested a video to help with this and you said you would look at it. I'm not seeing any emails after that. If you are still having troubles please email techsupport@libertystreet.com and we can either reply and / or remote to your machine at some time.
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Hi, We sent you an activation code weeks ago. Can you check your email and use it.
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Ok understand...We should be able to fix this for the next free update?
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Hi, when you manually resize the column it should save the new widths in the HEADERS.WCD file. This file is usually in the: MY DOCUMENTS\CoinManage folder. If your changes are not being saved between sessions can you verify that this folder is not set to READ ONLY
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Early December. Anyone buying the 2018 at this time would get a free upgrade. We will also have a USB option which is usually much easier than installing 2 DVDs
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Issue with CoinManage Canada Trial installation program
admin replied to a topic in CoinManage Support
Hi, ok we will take a look and fix this problem. -
Hi, we will at some point put in a new field that will let the user specify the currency of the item. I can't really think of a workaround at present unless you want to enter the CURRENCY in one of the user defined text fields for future refereence.
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Very sorry to hear about that. Any text data you entered would be in the file: COINDESC.MDB. Try to search your entire hard drive for this file, it is commonly in: MY DOCUMENTS\COINMANAGE\DATA
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Hi, you should be able to resize a column by "dragging" the line that separates each field. This is done on the top row header where the field names are shown.
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Hi, if you drag the center divider in the main window all the way to the bottom, so that you no longer see the image and detail windows...does the error go away?
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sure we will take a look and fix for the next free update. thanks for the report.
