admin

Hi, can you click the LIVE SUPPORT button on that CONTACT US page at: www.libertystreet.com We can remote to your machine and see what is going on. CoinManage is a normal Windows program that is installed on your computer, it does not change any settings that would affect other software.

Hi, so the splash screen shows and it just freezes? Can you come on our CONTACT US page and select the LIVE SUPPORT ONLINE button this Sunday.. someone will remote to your machine and try to debug the problem.

Hi, we update the software with free updates every 2-3 months. The next free update will have several thousand new listings, images & values. It will be out before the end of the month. There will still be quite a few listings without images / values, we are trying to increase the image / value count as quickly as possible.

We have encountered a few problems like this. For example, we installed AVG free edition on a computer here, it would not allow us to test the UPDATE function, even after we said to continue as the download was fine. We ended up having to uninstall AVF free edition simply to test the update. The worst part is even after AVG analyzes a file and confirms it is safe, it does not seem to pass these results to its online database so that others don't have the same problem. It just spends 15 seconds analyzing a program every time it is run.

Hi, yes we know it is confusing. Entering all those varieties was a pain. The reason we list all those varieties is because we have many customers who enter coins by scanning the barcode on a PCGS slabbed coin. So we need to have all the possible varieties present. If we didn't include all those varieties we would have customers asking why they can't find a particular Presidential Dollar variety. yes, we will improve this. Some of the sub varieties have known mintage. I believe that is for "missing edge lettering" varieties. This is the way PCGS specifies the date. For example: (2008) $1 Missing Edge Lettering James Monroe The sorting is annoying we will try to fix it. You should be using the TOOLS > SEARCH COINMANAGE COIN DATABASE.. command. The "search" feature is used to search coins you already have in your inventory, not the entire CoinManage coin database. We will take a look, all the entries should have a PCGS number.

Hi, try eBay I'm sure there are many of these catalogs listed there.

Hi, if you purchased a previous version of 1 of our programs you are eligible for the upgrade price. Unless of course, you refunded the purchase. Here are the links to upgrade to: StampManage Deluxe 2018 CoinManage Deluxe 2018

Hi, the uninstall does not require any other company. If your code is not working it may be because we need to release it for re-use. Can you email the code to sales@libertystreet.com and we will do so.

Hi, can you locate and delete the HEADERS.WCD file. It should be in your MY DOCUMENTS\STAMPMANAGE folder. make sure you are not running StampManage when you do this. After deleting the file, run StampManage again and let us know if the problem continues.

Hi, under OTHER PHILATELIC ITEMS we have a couple of categories which are meant to be used in this sort of situation.

Hi, yes we have been meaning to add that UK section. Please email sales@libertystreet.com and we can reply with your code.

Hi, we emailed you a new key. The key you sent to us is not a 2018 key.

We did a video on this a couple years back. If the video does not solve your problem, let us know why and we can do a better, updated video soon.

Hi, which version of CoinManage are you using? eBay has changed things a couple times in the past few years and we have had to update the program.

Hi, we are going to try to duplicate this in the next few days. You do not want to use the ALBUM / page fields we added to the program a year or so ago?

Hi, which country is this referring to? If the USA, the 2017 coins have been in the database for several months. If you own CoinManage Deluxe 2017 or CoinManage USA 2017 select: HELP > CHECK FOR UPDATES from the main menu.

it is a valid grade, but F-15 is much more common. Here is a breakdown: Poor P1 Fair F2 About Good AG3 Good G4 - G7 Very Good - About Fine VG8 - VG11 Fine F12 - F14 Fine+ to Good Fine F15 - F19 About Very Fine VF20 - VF24 Very Fine VF25 - VF30 Very Fine + VF31 - VF34 Good Very Fine - About Extremely Fine VF35 - VF39 Extremely Fine EF40 - EF44 Sometimes called 'XF40' not 'EF40' Extremely Fine + EF45 - EF49 Sometimes called 'XF45' not 'EF45' Good Extremely Fine AU50 - AU54 The lower American 'About Uncirculated' (AU) grades are allowed to have a little wear so this prevents them being a British AUNC. Good Extremely Fine + AU55 - AU57 About Uncirculated AU58 - AU59 Uncirculated MS60 - MS62 Select/Choice Uncirculated MS63 - MS64 About Brilliant Uncirculated MS65 - MS66 Brilliant Uncirculated MS67 - MS69 Usually full lustre FDC MS70 Unobtainable with mass produced coins. Proof Proof Not a grade of course, but a specially stuck coin using special dies etc.

Hi, all the parties you mention use the Sheldon grading scale from 1-70. Do a google search on "Sheldon coin grading" for more info.

Hi, you don't have to pay a penny after purchasing the software. The upgrades are optional, the version you purchased will never time out. If your not going to upgrade you cannot install a newer version demo over the 2015 version you have on your computer. Is that what you have done? If not and are still running the 2015 edition..kindly email sales@libertystreet.com the code you have or we can look it up. Sometimes the code needs to be released if it was installed on other computers or there was a hard drive crash.

Hi, that error usually means you have HomeManage running when trying to update. Did you EXIT HomeManage? You should EXIT HomeManage after the update has downloaded and you see the initial SETUP screen to install the update.

Hi, the program does not currently have a way to inventory an item like that unless there is a separate SCOTT number for the sheet you own. We do have many sets of stamps listed such as SCOTT 2715-2718 in the USA section. You could create a new item in the stamp database that has the SCOTT field set to "1827-1830", then in the VARIETY field specify it is a sheet. You would need to provide your own value.

Hi, ok thanks we will check this out. It definitely worked recently hopefully eBay has not changed things.

Ok, we are going to take a look at this in the next few days. Sorry for the inconvenience.

can you follow the instructions at: if we can remote to your machine we can usually fix your problem faster.

Hi, if you run StampManage USA 2018 and choose: HELP > ABOUT... does the title of the ABOUT window say "StampManage USA 2018"?