admin

If your getting an error that StampManage cannot locate your data file, try searching for it on your hard drive. Then navigate to the folder where it is found the next time you run StampManage.

Hi, no kidding. Thanks for letting us know we will inform other users with this problem.

1/ Enter www.libertystreet.com into the address window of your web browser 2/ Click on CONTACT 3/ Scroll down and press the LIVE SUPPORT ONLINE button.

Hi, can you drag the middle splitter bar down until it completely covers the image and detail windows. Does this remove the error? If so, you can use this workaround until we can fix a problem which appears to be related to the detail view on some user's computers. Sorry for the inconvenience.

Hi, this is correct. To create a new Category under a country you would need to use the STAMP DATA MANAGER. StampManage has all the countries/stamp issuing entities and categories listed in the SCOTT catalogues, to create a new category can be done in the STAMP DATA MANAGER

Hi, to enter all the stamps at once you would select the stamps from that range, then select "Plate Block" as the STAMP FORMAT. The USA database has a group entry for #1030-1053, another way would be to select that item and then choose "Plate Block". Since you seem to only have up to 1052 you could not do that.

Hi, you can select the room and then click on TOOLS > SHOW TOTALS from the main menu. It will show you the total values, cost, etc..

Yes it should work for everybody now, we had to increase our storage limits. Sorry for the inconvenience.

Thank you, I think in the near future we will add a way to specify a stamp has inaccurate information. Right now, a user could correct the information and submit it, but we don't know if the edit is due to inaccurate information or because the user added some additional into to an accurate variety.

Hi Alan, can you email us at info@libertystreet.com so we will know which contributions you are responsible for. We do filter all contributions.

Hi, thanks for your efforts. If you could use the SUBMIT CHANGES TO LIBERTY STREET feature we can see what you are working on and include the changes here. It would probably be best to work on 1 country at a time. Complete that up until 2013 and then let us know when you submit the changes. Feel free to email info@libertystreet.com if you need anything.

=== QUESTION === When backing up to internet, where is it actually backing up to? Do I direct where the file(s) will be (eg Dropbox)or is it automatically going to a server you control? I'd like to know so that I can retrieve the backup if/when I need it. === ANSWER === Hi, you can retrieve the backup by using the INTERNET RESTORE command in the program. We store in a secure location hosted by: DRIVEHQ See www.drivehq.com

=== QUESTION I am using a trial version of your inventory program and trying to import inventory from “Know your stuff” inventory app, They notified all of there users on last Tuesday that they will be shutting down the app on June 26, 2017. I have been able to import the items but have not been able to get the pictures to import. Hopefully you can help as In my case I have close to a thousand items in my inventory file and the thought of having to go through and reattaching all the pictures is not a fun prospect. There is lot of other fokes in the same boat as me, and since the know your stuff people had no thought out exit strategy you could be the solution. === ANSWER Hi, we recently did a video on importing images into HomeManage: VIDEO: Importing Images into HomeManage

Hi, we will correct the images for the next free update which will be released in mid July.

Hi, we use a licensing system from another company, apparently sometimes when Microsoft Windows issues an update this problem can occur. Sorry for the inconvenience.

A couple of DYMO label templates from a customer. To use them you would need to purchase DYMO 30253 labels. To use the template: 1/ Download the .lbl files 2/ Select FILE > GOTO REPORTS FOLDER from the main menu. 3/ Copy the .lbl files into that folder. 4/ After this is done, you can select the template using the OUTPUT LABELS USING.. command within the program. ================================================================================= Hello! I have attached another template for the Dymo # 30253 address Label. This will print the name of the owner, address, date added, Item number, with item number bar code above it. It will also print the item description and UPC bar code below it. If there is no UPC bar code entered for that item, it will print the item number bar code in its place. The Dymo 30253 labels are available on amazon for 10.99 for 700 labels Link: http://a.co/8bbYK4Q . I also purchased the NATAMO 433Mhz Wireless Barcode Scanner for 35.99 Link: http://a.co/bCuQfYn. Believe it or not, you can scan from up to 400 feet away from the computer the dongle is attached to. I had a remote connection to the PC Home Inventory is installed on, and walked around the house scanning items. You can also scan multiple documents into the scanner, (it will save 100,000) and then simply past them into notepad and copy them into your program. . _Dymo_30253_Item#_UPCBC.LBL dymo_30253_Address.lbl

=== QUESTION === I have managed our home inventory with knowyourstuff.org for years. They are discontinuing their support so I need a new software company. I have their file, a PDF file and will have a CSV file shortly. Can I migrate any of these to your platform? === ANSWER === Hi, yes under the FILE menu is an IMPORT feature that will let you import your data into HomeManage. here is a link to a video we made: VIDEO: Importing Data Into HomeManage

Hi, the way it works currently is a coin is moved to the SOLD COINS folder if any of the following is true: the SOLD DATE is not empty the SELLING PRICE is not empty the SOLD TO field is not empty some people are confused by this so we will try to work on a better solution. The reasoning behind this is that if any of those fields are not empty, the coin has been sold and should be moved out of inventory.

Hi, we store the images as the SCOTT number of the stamp with the extension .jpg. Each country has its own numbered folder, for example, the USA is number 347. we should publish a list of countries and their folder number, will do so in the near future.

Hi yes you could simply delete the other countries from the database and install Stampmanage to the same folders

Hi Anna, Is Anna Blanche on your emails? we don't see any emails with that name. Please email libertyst@gmail.com with your query. We have previously responded to the other customers in this thread.

Hi, we had a customer who chatted with AVG tech support recently, he was told to put our file on the SAFE EXECUTABLES list: a) Open AVG and go to: Options > Advanced Settings > Exceptions (left-side) Add Exception. Browse for HomeManage.exe in \\Program Files(x86)\HomeManage c) Click OK twice to add it to the Exceptions list.

Hi, we have spent quite a bit of time on this problem. Since we can't duplicate it anywhere it is hard to fix. So we have made quite a few changes to protect against memory leaks or buffer overwrites. We have released a new version of the program recently, if you wish to download the demo again you can check it out.

We have a few customers using the AVG anti-virus They are getting false - positive virus warnings when installing StampManage. After contacting AVG, he was told the following: OK, I talked to AVG about this. Anyone with this problem needs to go to open AVG and go to Options > Advanced Settings > Exceptions (left side) > Add exception and browse for Stampmanage.exe in Program Files (x86)/StampManage. 'OK', 'OK'. perhaps you can add this info to your community help page. Thanks.

Hi, customers using the AVG anti-virus program are getting a false positive message when downloading the updates. This is a false positive, we scan our build machine using 3 popular anti-virus programs and there is no virus in the software. AVG has a history of these false positives with ours and other software. we have reported the problem to AVG, hopefully they will correct it soon. We had a customer who was able to contact AVG about this, they told him to do the following: ========================================================================= OK, I talked to AVG about this. Anyone with this problem needs to go to open AVG and go to Options > Advanced Settings > Exceptions (left side) > Add exception and browse for Coinmanage.exe in Program Files (x86)/CoinManage. 'OK', 'OK'. perhaps you can add this info to your community help page. Thanks.