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Hi, the way it works currently is a coin is moved to the SOLD COINS folder if any of the following is true: the SOLD DATE is not empty the SELLING PRICE is not empty the SOLD TO field is not empty some people are confused by this so we will try to work on a better solution. The reasoning behind this is that if any of those fields are not empty, the coin has been sold and should be moved out of inventory.

Hi, we store the images as the SCOTT number of the stamp with the extension .jpg. Each country has its own numbered folder, for example, the USA is number 347. we should publish a list of countries and their folder number, will do so in the near future.

Hi yes you could simply delete the other countries from the database and install Stampmanage to the same folders

Hi Anna, Is Anna Blanche on your emails? we don't see any emails with that name. Please email libertyst@gmail.com with your query. We have previously responded to the other customers in this thread.

Hi, we had a customer who chatted with AVG tech support recently, he was told to put our file on the SAFE EXECUTABLES list: a) Open AVG and go to: Options > Advanced Settings > Exceptions (left-side) Add Exception. Browse for HomeManage.exe in \\Program Files(x86)\HomeManage c) Click OK twice to add it to the Exceptions list.

Hi, we have spent quite a bit of time on this problem. Since we can't duplicate it anywhere it is hard to fix. So we have made quite a few changes to protect against memory leaks or buffer overwrites. We have released a new version of the program recently, if you wish to download the demo again you can check it out.

We have a few customers using the AVG anti-virus They are getting false - positive virus warnings when installing StampManage. After contacting AVG, he was told the following: OK, I talked to AVG about this. Anyone with this problem needs to go to open AVG and go to Options > Advanced Settings > Exceptions (left side) > Add exception and browse for Stampmanage.exe in Program Files (x86)/StampManage. 'OK', 'OK'. perhaps you can add this info to your community help page. Thanks.

Hi, customers using the AVG anti-virus program are getting a false positive message when downloading the updates. This is a false positive, we scan our build machine using 3 popular anti-virus programs and there is no virus in the software. AVG has a history of these false positives with ours and other software. we have reported the problem to AVG, hopefully they will correct it soon. We had a customer who was able to contact AVG about this, they told him to do the following: ========================================================================= OK, I talked to AVG about this. Anyone with this problem needs to go to open AVG and go to Options > Advanced Settings > Exceptions (left side) > Add exception and browse for Coinmanage.exe in Program Files (x86)/CoinManage. 'OK', 'OK'. perhaps you can add this info to your community help page. Thanks.

Yes, please click on the link below to view the online manual: HomeManage Online Manual

Hi, ok that's good news. The Additional Image just puts a few thousand more image files on your hard drive, we will look but can't see how it would cause any license issues. For DVD buyers, unless you have slow internet, it is usually easier to install the additional images by selecting: HELP > INSTALL ADDITIONAL IMAGES from the main menu.

Hi, the ASSET # field is used to store the asset tag number. The BARCODE field is also now on the main tab, it would be used to store the UPC number. We moved it from the ADDITIONAL INFO tab, if there are still references to it being on that tab we will correct in the documentation.

If you have: - Lost your activation code and need to retrieve it. - Need the link to download the product you purchased. - Are getting "Product Code In Use.." messages when trying to activate. - Need to deactivate your code for any reason. (Perhaps you were unable to deactivate before a previous computer had a hard drive crash). we have created a new page that will let you retrieve this info and will deactivate your code. Simply enter the email address used on your order and the info will be sent to you. Your code will also be released for re-use which should eliminate the "code in use" error. If you purchase on AMAZON, please email us.

If you have: - Lost your activation code and need to retrieve it. - Need the link to download the product you purchased. - Are getting "Product Code In Use.." messages when trying to activate. - Need to deactivate your code for any reason. (Perhaps you were unable to deactivate before a previous computer had a hard drive crash). we have created a new page that will let you retrieve this info and will deactivate your code. Simply enter the email address used on your order and the info will be sent to you. Your code will also be released for re-use which should eliminate the "code in use" error. If you purchase on AMAZON, please email us.

Hi, can you email sales@libertystreet.com again today and mention this. We cannot figure out your contact info based on the username "rodb".

next time you run the program, click: TOOLS > LICENSING is the DEACTIVATE LICENSE menu item enabled?

Hi, this is from the ADDITIONAL IMAGES DVD? That should only install image files, nothing that would need a code. You did not update or do anything else with the main program?

hi, no those sizes are fine. Is it possible to email the images and since you are getting a crash: email the ERRORLOG.EXT CRASH.DMP files that should be in your MY DOCUMENTS folder, they can often make it easy to fix a crash when we debug.

Hi, are the pictures large in size? can you email one that causes the crash to techsupport@libertystreet.com if we can reproduce here it will not be hard to fix in most cases.

Thanks for taking the time to write that. We are hoping to get this done by May 9, you will also see improvements to the text search, latest 2017 issues and some bug fixes.

Hi, we have had a few customers inquire about this so we did this video: VIDEO: Importing Images into HomeManage

Hi, does this happen randomly or when you are doing something specific?

Hi, the crash report should be a ZIP file in your MY DOCUMENTS folder. If you can email that ZIP file to techsupport@libertystreet.com we will look at it before releasing the next free update.

Hi, we are going to do a video on the SOLD ITEMS feature this weekend as a few customers are confused by it.. The folder is populated by any coins that have one or more of the SELLING PRICE, SOLD TO or SOLD DATE fields set. It won't work if you try to drag a coin with none of these fields set to the SOLD ITEMS folder. The reason being the system considered the coin not sold until one of the fields mentioned above is set to a legitimate value.

We did a google search and this issue seems to be happening with a lot of software, AVG is showing a false positive for the win.heri virus.

Hi, that is a false positive, we have had issues with AVG in the past. A couple years ago they had some virus definitions that would actually crash our software and that caused a lot of problems. We will report this to them, I believe it is due to the Licensing system we use in our software.