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Not sure I understand. When you added stamps there were no values and no you see values for them? Did you update recently? we have added many values to the program recently.

can you give an example of exactly what you type into the PCGS barcode lookup search box? a search string that does not bring up the correct coin?

Hi, this is a bug we hope to have it fixed soon.

Hi, there is no code in the install program that would delete image files or delete the assets.mdb file. Is it possible those files are still in another folder? that is usually the case when we remote to a user's computer. We just had many people upgrade to version 2020 in the last few weeks, there was a couple issues like this but the data file and images were in another folder. For customers who already have 2020, we have put up a new update last night. Select: HELP > CHECK FOR UPDATES from the main menu. Regarding the thumbnail images. If you select: TOOLS > CREATE THUMBNAILS FOR ALL IMAGES then exit and restart the program does the problem continue

Hi, which version of StampManage is this for? the StampManage Canada or Deluxe version? Do you know if the technician actually went through the install program or just copied files to a new computer?

Hi, can you click on this download link: https://s3.amazonaws.com/LSSDownloads/StampMngShip2020.exe after downloading and installing from that link. Run the program and select: HELP > DOWNLOAD ADDITIONAL IMAGES... from the main menu.

Hi, are these images coming from a phone? if so, can you email an image that is not working correctly to us and we will test with it to see what the problem is. WKindly email to: techsupport@libertystreet.com

Hi, can you select: FILE > UPDATE STAMPMANAGE DATA FILE.. from the main menu. Then EXIT and run the program again. Does the problem continue?

did you accidently delete the coin from your inventory or from the database? if from your inventory it should be in the DELETED COINS folder. Simply "drag" it back to a collection. if you deleted the variety while using the COINMANAGE DATABASE EDITOR to edit the database, select FILE > UPDATE DATA FILE... from the main menu. Then EXIT and restart the program it should be back in the master database.

For a barcode that does not succeed, does it always not succeed? If so, it is probably not yet in the 200 million item online database we use. The database is growing constantly (2 million more items in the last month) but it does not contain every possible UPC barcode. Sorry for the inconvenience.

Sure they are under the UNITED STATES -> 1 DOLLAR -> PRESIDENTIAL DOLLARS ,

Hi, we have had several customers ask if they can add NGC coins by scanning the barcode on the NGC slab. We took a look at this a couple years ago. Unlike PCGS, the NGC barcodes did not appear to contain the NGC number which we could use to look up the variety info.

Yes, they should be in the Washington Quarters section as shown in the image.

Hi, we have started by having larger toolbars created for users with larger displays. Will be seeing these in the next free update in a couple weeks.

Hi, we have the most common formats hard coded into the program so you can't delete them. To add a new format, simply type it in manually to the format dropdown instead of choosing it from the list.

Hi, so you have a very old version of the program which had the code on the printed manual? if so, can you email sales@libertystreet.com and we can try to look up your code for you.

You are entering coins from which country? you should not get this error often for USA coins. 3/4 of the coins? are these some of the less common PCGS numbers... we try to keep up with the large number of new PCGS number varieties that constantly introduced.., can you give a couple examples of the PCGS numbers of coins not found we will take a look for the next free update.

Hi, can you go to: TOOLS -> PREFERENCES Set the default value table to 2020. Make sure the "automatically insert value... " is selected

Hi, no the program will only work on MS Windows computers.

Hi, yes it includes free upgrades. I think I emailed you about this and you replied. If not, kindly email: sales@libertystreet.com

Its ready now, just going to do a bit more testing and then send out emails on the 13th or 14th.

Hi, the program should download the spot prices whenever you run the program. The spot prices are updated once a day. To have real time spot prices would cost a lot of money and we would have to increase the cost of the program.

Hi, look at the screenshot here to see how to do this. Under the COINMANAGE DATABASE section, open the 2020 value table. Then right mouse click on Canada -> 1 Cent and pick one the Checklist reports from the popup menu.

Yes this is correct thanks. For Most of the pull down lists in the ADD COIN dialog, if the option is not in the pull down list you can manually enter a new one into the edit section of the pulldown.

Hi, sorry we had to update the HomeManage manual for the new 2020 version and get it approved for sale. Will send you the links in the next few hours.