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Ok, so disabling AVG antivirus with the COINMANAGE.EXE program resulted in the crash disappearing? I will email the people with this problem to see if there are using AVG antivirus. If so, that would explain why only a few people are having this problem. thanks for the informative post, much appreciated.

=== QUESTION With the asset manage software, would I be able to export any information into the JD Edwards World software or, at the very least, export to excel? Hi, yes you there is an EXPORT TO EXCEL feature under The FILE menu, you can also Export any report to Excel format.

Hi, 1 customer with this problem was able to work around it by: When running STampManage.. right mouse click on the program icon from my desktop and selecting "run as administrator " don't know if you already tried that or if it helps ?, but you may be able to pass that on as a temporary solution to other members if they are having the same problem?!

Hi, we disabled the update until we can figure out why some users are getting a crash. If you are a customer that is getting a crash..please try the following When running STampManage.. right mouse click on the program icon from my desktop and selecting "run as administrator " don't know if you already tried that or if it helps ?, but you may be able to pass that on as a temporary solution to other members if they are having the same problem?!

We have a user who can avoid this problem by running Coin Manage as an admin. Can customers with this problem please try this and report the results. Thanks. Hi Paul Just thought I'd let you know that I was able to enter a coin and get the program running again by right clicking the program from my desktop and selecting "run as administrator " don't know if you already tried that or if it helps ?, but you may be able to pass that on as a temporary solution to other members if they are having the same problem?! Cheers. Peter

yes. we didn't think of the stamp format when adding this feature. Right now it will remove the variety from the want list regardless of format. We will fix this, sorry for the inconvenience.

Hi Mike I dont think I explained properly, we put up that new EXE file so we could isolate the problem happening when a anything is added to the list control. So we put up a build that does not add anything to the list control. Some other companies are complaining that there software developed an identical problem after a recent Microsoft windows update, so we are now trying to figure out if Microsoft is going to fix the problem or if we need to work around it somehow. Sorry for the delays, but this could easily take a few days to get resolved. We are preparing an update that .works around the problem.

To anyone having this problem. We are trying to Debug but it doesn't happen on any of our 6 computers. We put up a debug build, can you: Download this file if you have StampManage Deluxe 2016: https://s3.amazonaws.com/LSSDownloads/StampManageDeluxe.exe or this one if you are using StampManage USA 2016 https://s3.amazonaws.com/LSSDownloads/StampManage.exe REPLACE the StampManage.exe in your \\PROGRAM FILES X86\StampManage with the file, in the case of the deluxe version you will need to rename the file to StampManage.exe then run, does the ADD STAMP dialog come up with no crash? Thanks in advance.

update regarding this issue, we think we are having the same problem as detailed in this forum entry for another product: https://social.msdn.microsoft.com/Forums/en-US/a0d52eaa-9722-489f-9002-b599cba91159/comctl32dll-clistctrl-crashing-windows-10-windows-8?forum=windbg we will verify with a build for customers who are having this problem. I will post the location in this thread in the next day or 2 for anyone with the problem that has the time to download and install the debug builld

=== QUESTION I purchased, downloaded and installed StampManage USA 2016 Upgrade (SM) on a new Win 10 laptop with no previous versions of SM installed. I copied my StampData.mbd file from Stamp Manage 2009 over to SM 2016. Everything looked good with my data, however, the database now only goes to 2009 instead of 2015! === ANSWER In this case, the user has replaced the 2016 data file with one from an older version. To get the data added since the older data file simply install the 2016 edition again to the same folders, that Will import the 2016 data the first time you run the program.

ok good to hear. This type of problem is almost always some sort of permissions issue. If the admin does not have read / write rights to the file mentioned above this is the error message you will receive.

Hi, at this time we do not support those bonus depreciation methods. Sorry about that. We are looking to add 179 deductions and partial life in years in the next few months.

Hi, those 2 fields have never been properly integrated into the software. They were meant to be a text description of what is on the face and back of the note design. there is no way to enter that info but it is not too hard to add so we will do so for the next free update.

we have added this issue to our bug database and will fix it for the next free update.

we released a free update this week and you will see another sometime soon.

we did a video awhile back on this issue and how to correct it: StampManage Video

Ok thanks, we will take a look this week. Sorry for the inconvenience.

The Australia database is pretty complete up until 2012 or so. We also have the Australian States listed. Will be adding more recent varieties in the coming months.

Hi, that should not happen. When you move a coin to another collection it should still be able to be edited. You should only see a "mirror" entry if you clone or use the MOVE / COPY dialog with the COPY checkbox set. you can also hold down the CTRL key when dragging coins to another collection if you wish to make a copy and not move the coin to the other collection.

The next time it crashes, can you go to your DOCUMENTS folder, then ZIP and send the ERRORLOG.TXT + CRASH.DMP files to us. Thanks. we have been looking at this the past couple days, taking out some code that may be causing the problem. I'm sending out links to people with this problem that will let them revert to an older build since it seemed to happen after an update.

=== QUESTION Hi. I will purchase plus I will give you $50 extra if you tell me the exact steps to barcode reader scan 500 PCGS Ngc and Anacs coins and then export the list into excel. I am a CPA that has a client that I must inventory 500 certified coins. Nice to have some values but the Ngc coins are worth less just need exact instructions. Thx. === ANSWER The program supports PCGS barcodes, but not NGC.. we looked at that and NGC does not appear to include the variety information in their barcode so we can't do much with it. The PCGS slabs contain the PCGS # of the coin in the barcode, so we can look up the exact variety, they also include the numeric grade of the coin so we can even look up the value

Hi, we went over the Guatemail images for the latest 2016 Deluxe update, so no problems and ended up adding a few new images. Can you try selecting FILE > GOTO STAMPMANAGE IMAGES from the main menu. Then delete all the files in folder 883 Now install the program again.

Hi, is UN - West New Guinea listed in the SCOTT catalogues? If so, we will need to add them as a new country. each country has its own SCOTT number so it is not a good idea to add these issues to another UN issuing entity as you have seen.

just install the program again to the same folders, that will replace any stampmanage database data you accidently deleted.

Hi, this issue is almost always because a customer has downloaded the DELUXE demo then purchases the USA version and tries to use the key from that purchase. If you download the Deluxe version and purchase USA STampManage you must install the USA edition from the provided link. We also had an issue where a customer was pasting a key into the activation window and there were a couple blank spaces after the end of the key. Please remove any trailing whitespace from the key if you paste it in.