admin

shows how to fix the "open exclusively by another user" error.

=== QUESTION I upgraded to Windows 10 and when I started the program it was now un-registered..and I tried the key and it said it was in use. === ANSWER Hi, to avoid this problem you can reactivate your license before upgrading to Windows 10. TOOLS > LICENSING > DEACTIVATE LICENSE... From the main menu. if you have already upgraded to Windows 10, please email us the code you are using and we can deactivate it over the internet. Once this is done, you will need to re-enter the code the next time you run StampManage. After that, you should have no problems running StampManage on your new Windows 10 environment.

=== QUESTION I had been happily running a registered home manage 2014 for some time, and have just been upgraded to win 10. Now I find that Home Manage says my 30 day trial has expired. If I try to register online, I get a reply that this serial is already in use. I would be grateful for your help, as we are moving soon and really need this running. Cheers === ANSWER Hi, to avoid this problem you can reactivate your license before upgrading to Windows 10. TOOLS > LICENSING > DEACTIVATE LICENSE... From the main menu. if you have already upgraded to Windows 10, please email us the code you are using and we can deactivate it over the internet. Once this is done, you will need to re-enter the code the next time you run HomeManage. After that, you should have no problems running HomeManage on your new Windows 10 environment.

explains licensing in AssetManage, including how to activate the program locally. Local activation is sometimes necessary if your machine is not hooked up to the internet, or perhaps you have firewall issues that prevent activation over the internet.The video also shows how to deactivate AssetManage in order to use the activation code on another computer.

Hi Windows 10 comes out around July 29 and we will have a free update around the 27th or 28th

=== QUESTION I am a registered user of the latest coinmanage. I have an issue that I can not seem to fathom, when coinmanage opens it used to show in the bottom right corner the value of my collection but now shows > 1500 --- --- this used to work fine. If I click on Sold Coins it shows the correct dollar figure as it always has correctly. Is this a program setting or is it an issue with an upgrade.. === ANSWER If you have 1500 coins or less in the currently selected list CoinManage will show the total cost, value, etc.. If you have more than 1500 we don't show the totals, the reason being that processing the totals will slow down the program and make using it frustrating. Will try to optimize this in future updates.

Hi, that sounds correct. The program tries to make sure each item has a unique Asset #. The program uses the uniqueid you mention to name the photo filenames. This unique id cannot be changed by the user. It is an AUTONUMBER field in the database file and is guaranteed to be unique. Please note that when you delete an asset it is simply moved to the DELETED ITEMS folder.

Ok there is no reason we cannot add that feature to the program, it is in our other programs. Will add it for the next free update.

=== QUESTION I have a large Canadian Cover collection that I would like to enter into my 2015 StampManage program. This collection is basically a collection of pre postage stamp & early postage stamp era town cancellations on covers, not first day covers. It seems I cannot make a “new” COLLECTION by setting up contents for the column I would like to use without including “Scott cat #”. There are no Scott nor any other number system for this collection. I must set up my own numbering system. An example might be using a county such as Richmond and then enter in all towns within the county... eg: Rich1, Rich2 as a numbering system, followed by “Postmark City”, Postmark Date, Postmark type, etc. I would of course want to add pictures of each cover. Is there a way to do such a collection? Can I save this collection to be viewed in Microsoft Excel? === ANSWER Ok, basically you would like to define columns for individual collections. I can understand why you would need to do this for the situation described. Unfortunately StampManage will currently allow you to only define a global column format for all collections. Changing the columns for each collection is not easy but not too hard and we will try to make it happen in the next major version. You can export any collection to Microsoft Excel, you simply right mouse click on the report, RUN a report and choose Microsoft Excel from the Print dialog dropdown.

We are working on this today for the upcoming free update. Sorry for the delay.

Search YouTube for some decent how to videos on .

=== QUESTION I am looking for home inventory software that will enable me to attach PDF's. I've looked at several so far. All will let you attach an image file but, none will let me attach a PDF. I need that feature for scanned operating manuals, Warranties, Insurance Policies etc. Is your software capable of doing this, and if so HOW? === ANSWER Yes HomeManage can let you attach PDF files to records, you would use the ATTACHMENTS feature. Simply specify the PDF file to be attached in the ATTACHMENTS tab part of the ASSET PROPERTIES window.

=== QUESTION I purchased the StampManage software and have found it to be an exceptional piece of software. However, I am having a very irritating problem. When I use the Report function and download a report to Excel, PDF etc, it is not in Scott catalog sequence. The sequence goes something like this: 1 110 120 2 227a 255 3 With a thousand stamps, this is a big issue and makes the reports irritable at best. Even in Excel, I cannot re-sort without the same result. I would expect the software to be able to create a report with the above results in the following sequence regardless of the report function: 1 2 3 110 120 227a 255 === ANSWER StampManage lets you sort reports on more than one column. To set the sort order of a report, edit the report (REPORTING > EDIT REPORT...) Then click on the "table" object in the report designer. Notice the SORT ORDER field in the PROPERTIES window at the lower left, Click there to set the sort order for a report.

=== QUESTION I have several seperate collections (Mint/Unused, Used, U.S., foriegn, etc.). Some of my most annoying problems include not being able to get reports on seperate collections. The reports always include all stamp from all collections. Not being able to modify the sequnce of the reports. As a matter of fact I'm not sure in what sequnce the reports are produced. Do you have a quick answer for me or is there documentation or a publication that comprehensively explains the process? === ANSWER To run a report that only incudes stamps from a particular collection, simply right mouse click on the colleciton and select one of the output report options. This concept applies everywhere, so if you right mouse click on UNITED STATES within a collection, only USA stamps from the collection will show in the report.

=== QUESTION Our company has purchased Asset Manager but I was not given a manual for it. My question is does Asset Manager come with a hard copy manual? The software was put on my computer and I was given no instructions on how to use it. Any help you can give me to find a manual would be greatly appreciated. === ANSWER You should see the option to order the software on CD with printed manual at time of purchase. To order more manuals later, visit: Purchase AssetManage Standard Manual Purchase AssetManage Enterprise Manual or select HELP > PURCHASE HARD COPY MANUAL from the main menu.

=== QUESTION We currently have AssetManage Standard install on a laptop as a single user. We would like to install this software on that laptop as the Administrator in a multi-user environment and place the reports, images and database on a server. Do I move the reports, data and image folder to the server and un-install the software and re-install the software on the laptop selecting Administrator in a Multi-user install. Selecting the paths on the server in the software and writing-over the database? === ANSWER The way to do this is to create FOLDERS on your network for the IMAGES, REPORTS and DATA. Make sure each user has both READ/WRITE access to these folders Move all the files from the local folder to the corresponding network folder Change the REPORT, IMAGES and DATA directories in the PREFERENCES (TOOLS > PREFERENCES) to point to the network folders. To Quickly go to the REPORT, DATA or IMAGES folder select (FILE > GO TO DATA FOLDER, etc..) from the main menu.

=== QUESTION I have a couple of questions regarding your Great Britain data base. Can it be purchased separately? Does it have a separate catalogue field for each plate number of each stamp for the Queen Victoria issues? === ANSWER As of right now you would need to purchase the Deluxe version to get the Great Britain database, the Deluxe version also includes listings for many former Commonwealth countries. We are thinking of a separate UK/Australia/Commonwealth product, perhaps next year. The program does not have a separate listing for each plate number, however there is a plate number field you will find in the ADD STAMP dialog,

You can manually create the DELETED ITEMS folder by editing the LSSLocations table. Add a new row with: LocationName : Deleted Items Type : 666 The program uses the Location with Type 666 as the Deleted Items folder Currently, you cannot forbid the deletion of assets

Besides being able to define over 100 user defined fields, AssetManage will let you change the names of certain existing fields in the PREFERENCES (see attached screenshot)

=== QUESTION My company has 4-5 offices located in different states across the country all connected via WAN. I am wondering if your enterprise asset tracking software can be utilized by various users in different physical locations to access/update a single centrally located inventory database over the wide area network. In other words, can we store our inventory records on a server in California and have it accessible by users in Texas and Florida using your software? === ANSWER We would recommend you download the demo,, install if for the proposed users to verify the software performs for you in the way you expect. We have added record caching to the most recent build of AssetManage Enterprise which should reduce the amount of network requests used by the software. If the demo works as intended the full version will as well.

=== COMMENT FROM A CUSTOMER have just starting using "Attachments" and have really enjoyed that option, adding webpages and other info concerning an individual stamp. === RESPONSE Attachments are a useful feature some users may not be aware of, you can associate unlimited files (such as a receipt or certificate in PDF format), or an Internet link to any stamp you inventory or any stamp variety in the stamp database for that matter. It is also a way to include more images with a stamp, just add the stamp image file as an attachment

=== QUESTION I have a question I would like to ask if you may be able to help on this one that would be great, It is in relation to the currency displayed on the AssetManage system of an item located on the "General" tab, I had a quick browse on the forums and found that the currency is set according to what is set up on the local PC's control panel setting for "Regions & Languages". We've been using the software and it works well, but recently we started putting costs on the system - and since we work in multiple currencies (£ and $) mostly, I was wondering if its possible to remove the currency symbol altogether that is automatically generated when costs are put into the fields so we can manually input the currency we want? Is this possible on the system? === ANSWER The software formats currency according to the currency settings in the Windows Control Panel as mentioned above. I suppose it is possible to remove the currency symbol in your Windows Control Panel, but that will affect all applications that use the setting.

=== QUESTION CoinMange with the new update version doesn't work. Everytime I try to bring it up I get a prompt saying "unrecognized data base format. Can you help with this. === ANSWER This error means the database file has become corrupted, usually due to turning your computer off or losing power when CoinManage is open. In most cases this can be repaired by simply opening the COINDESC.MDB file in Microsoft Access... MS Access will detect the file needs to be repaired and do so. if you don't have MS Access you can ZIP and email us the file, we will repair it and email it back or share a DROPBOX folder in the case of large files.

=== QUESTION My company has purchased one license for your software, AssetManage Standard I have it loaded onto my computer and I am using it to track my company’s assets (Building 1). I have another person, in another building, who requires use of this software. RobV needs to track assets in Building 3. My company needs both of us (me and Rob) using this software. It really doesn’t matter if we can use it SIMULTANEOUSLY, as long as he and I can both operate the program. === ANSWER AssetManage licensing is based on the number of computers the program is installed on. It doesnt matter how many databases you are using, so if you purchase a 2 user license you could have 2 separate users with 2 separate databases...or 2 users working on a shared database.

=== QUESTION Does the software support all the revenue stamps i.e Postal Savings, Postage-Fractional Currancy, Etc.? === ANSWER The USA stamp database have extensive listings for USA Revenue stamps (see attached screenshots). Fractional Currency? is that Encased Postage Stamps? We have those listed I believe in our CurrencyManage software, will look at moving the data to StampManage this year