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Hi, can you watch a recent video on this subject. Let me know if the problems continue.

Hi, we recently did a video on this issue. Please watch and let me know if you still have problems.

HI, do you get any error message when running report? If so can you tell me what it is or post a screenshot. If the error is "..File Does Not Exist" watch this video for possible solution.

My apologies. What happenened is the company that hosts our licensing server had serious downtime for days. Many orders did not get an automated reply with activation code... so we have been going through many orders manually. I believe we have found your email and repliled with the download link and code.

If you are having this problem.. and If you have already installed the program, one way to see where your images are is to search your local hard drives (usually C:\ or D:\ ) for a file that is in the stock images such as V65690.jpg if found, you can then change the Stock Images folder in the PREFERENCES and you should start seeing the Stock images again.

HI, so you only want 2 fields in the report Country Scott #

Yes Cliff is correct. We have added CTO to the defaults in the dropdown. It will be in the next update for the 2023 version, out by the end of March 2023

Hi, when entering stamps are you simply clicking on Canada and picking from all the stamps in Canada? Or are you expanding Canada and selecting from the categories nested within Canada. Attached is a screenshot of Canada and it's categories, what is not correct in the screenshot?

Hi, sorry for the delay. This message was hidden in a mountain of SPAM we are deleting. Yes, you would need to upgrade to 2023 for the latest stamp varieties.

Hi, we have a couple of YouTube videos on how to do this using the COINMANAGE DATABASE EDITOR. Here is a link to one of them

We have added quite a few new issues recently. Will be included in an update in the next couple of weeks.

Hi, we replied to your email about this. It would require adding all this data into the CoinManage / CurrencyManage database. We can look into it, but I can't see it happening any time soon as we are concentrating on Australia and Mexico at this time

is there a particular report that will work for you without showing cost? If so we can post a report here that you can download. We can also make a video showing how to delete a field using the report designer. Will try to do that in the next day or 2.

Hi, can you try selecting: FILE > UPDATE DATA FILE from the main menu. Then EXIT and restart the program. If still not working can you confirm HELP > ABOUT that you are running the 2023 version.

Hi, is there a file called HEADERS.WCD in the folder c:\Users\anneo\OneDrive\Documents\HomeManage if so, can you delete it and then try running the program again.

we can add a column called VALUE INDIVIDUAL COIN. Is not that hard to do will do so for the upcoming update to version 2023.

Hi, you would first need to add the new category to the Stampmanage database using the STAMPMANAGE DATABASE MANAGER under the TOOLS menu. The program should currently have virtually all the countries / categories shown in the SCOTT catalogs.

thanks for the detailed report. We will look at this for the next update to the software. Expect a release in the next month or so.

The attachment backup feature will be in the upcoming 2023 version. Will be ready in the next month or 2.

Those are value tables, have you been adding your own value tables to the software? It is early February, we released the CoinManage in late December. The next update to version 2023 will have any 2023 issues that have been released.

--- QUESTION --- Hi, I’m wondering if this program recognizes collectible coins that are minted and sold by various companies that are not legal tender? I am not sure how it works, whether or not when you go to input an item it pulls off a database and adds it or you have manually enter every coin in yourself, so it’s imputed how you want. The program I would assume has the ability to add any coin you want into it but I was just wondering about coins that are not legal tender and how the software accommodates that. --- ANSWER --- You can add coins like this to the database using the COINMANAGE DATABASE EDITOR under the TOOLS menu. Once they are in the database, you can then inventory them. This video should help explain: https://youtu.be/860ifXzJFx4

Ok we will look at this for the next update, sorry for the delay.

Hi is this regarding StampManage or CoinManage. Are you missing the stock images that ship with the program or images you have personally attached to records?

Hi, are you doing this while is the ADD STAMP dialog or in the STAMPMANAGE DATABASE section? we fixed the problem for the STAMPMANAGE DATABASE. You can download the fix from the link below. WARNING: this link is only for STAMPMANAGE DELUXE 2023 customers not any other version: https://s3.amazonaws.com/LSSDownloads/StampMngShip2023.exe which will install 23.0.0.1 version. We have an update coming out soon that will fix some other issues.

yes correct you would select the DELUXE link. it doesn't matter where your physical location is..only which of the 2 products you have.